Contact Us

We are here to help. Please direct your inquiries to the appropriate channel below for the fastest response.

General Inquiries

For general questions about OGames, partnerships, or feedback, email us at support@ogames.net.

Game Support

For in-game issues such as bugs, account problems, or technical difficulties, please contact us via support@ogames.net with your in-game username and a detailed description of the issue.

Payment & Billing

For questions regarding purchases, refunds, or billing discrepancies, email support@ogames.net with your transaction ID and account details.

Response Times

General inquiries: within 48 hours
Game support: within 24 hours
Payment issues: within 24 hours

Response times may vary during weekends and holidays.