Refund Policy

All purchases on OGames are for digital goods and services. Due to the nature of digital content, all sales are generally considered final upon delivery.

Eligible Refund Scenarios

A refund may be granted under the following circumstances:

Duplicate charges: You were charged more than once for the same transaction.
Non-delivery: The purchased virtual goods were not credited to your account.
Unauthorized transactions: A purchase was made without your consent.

Refund Window

Refund requests must be submitted within 7 days of the original transaction date. Requests made after this period will be reviewed on a case-by-case basis but are not guaranteed.

How to Request a Refund

Contact support@ogames.net with the following information:

Your in-game username
Transaction ID or payment receipt
Reason for the refund request

Chargebacks Warning

Filing a chargeback or dispute with your bank or payment provider without first contacting us will result in immediate and permanent suspension of your account. Please reach out to our support team first.

Refund Method

Approved refunds will be returned via the original payment method (Stripe or PayPal). Processing times depend on your financial institution.

Last updated: April 2026